Telecommunication is vital form of communication in the business industry. Especially if you have offices, branches and employees abroad, the more it is important to establish a stable communication line.
If you are using PBX services, calling within a local network is so much easier and a lot cheaper. Any calls you need to make can certainly be done over the internet—therefore, freeing you from standard call charges. Isn’t it amazing? Imagine how much money your company will save if you choose to switch to PBX system.
What is PBX?
PBX, which stands for Private Branch Exchange, is a phone system that helps businesses forego local call traffic and present a professional image to callers. They are private phone networks used within an organization or company. Members of the local network can communicate within the network or call the outside world.
One of the key benefits of PBX is that it allows you to utilize more phones compared to standard phone lines, and charges you with nothing for every call made within the network. Other important features include call transfers, call recording, voicemail, call queues, interactive voice command and more.
What is VoIP PBX?
VoIP PBX, also referred as IP PBX, is a phone system that offers the same services with standard PBX, but does so by connecting to an existing LAN or WAN network instead of through an external phone line used by traditional PSTN.
One of the major advantages of VoIP PBX is its cost-efficiency and better flexibility. Basically, it provides all the benefits of PBX and takes it to a whole new level. With this telephone system operating through your internet connection, you can make calls via the internet and expect to save as much as 90% on international calls, making it an ideal solution for establishments and businesses that requires a lot of work abroad.
Key Features of VoIP PBX
There are IP PBX features that should be included in every PBX package to ensure cost-efficient telecommunication solution. If you want free international calls and communication, here are some of the features you should ensure to include in your package.
- VoIP Ready: First of all, keep in mind that there are PBX systems that do not support VoIP. Make sure your PBX can support IP phones and IP trunks. Session Initiation Protocol (SIP) is the current communications standard, so don’t get a phone system that does not support it.
- Mobility: Most businesses in Singapore have executives or employees who spend most of their time out of the office. Make sure your system supports mobility features like remote IP extensions and mobile convergence for the convenience of your on-the-go staff.
- Teleconferencing: One of the best ways to save significant amount of money on operations is teleconferencing. Get an IP PBX package that supports multi-party conferences—not just the basic three-way teleconference.
- Call Reports: All you need to pay is your monthly—or one-time—subscription fee. However, if there are calls and other functions that do not fall under any of the services included in your package, you may be charged for it. The best way to make sure that you’re charged correctly is to view your call history.
Calling overseas is one of the most costly business expenses. However, if you have the right VoIP PBX package, international calls can be made free of charge. Priced at a fraction of what you would normally pay for a traditional telephone line, VoIP PBX offers convenient communication for a much more affordable price.